Privacy Policy we1wei —
Member Personal Data Protection

1 Introduction

Welcome to the Privacy Policy we1wei. This document clearly and transparently explains how we, as the operator of the we1wei online gaming platform operating in we1wei.net, collecting, processing, storing, and protecting your personal data.

Your privacy is not merely a legal obligation for us — it is a core part of we1wei's commitment to building genuine trust with every member. We understand that when you register and play with us, you are entrusting us with sensitive information. We take that responsibility to heart.

This Privacy Policy applies to all users who access the we1wei platform, whether through our website or our mobile app for iOS and Android. By using our platform, you agree to the collection and use of information as described in this policy.

2 Personal Data We Collect

We1wei collects several categories of personal data depending on how you interact with our platform. Below is a summary of the data we collect and its purposes:

We only collect data that is strictly necessary for the stated purposes. Unnecessary data will not be collected or retained without reasonable cause.

3 How We Use Your Data

We1wei uses your personal data only for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, maintaining, and managing your member account, including the login process, identity verification, and profile information updates.
• Transaction Processing: Processing your deposits, withdrawals, and all financial transactions on the platform securely and efficiently.
• KYC Verification & Fraud Prevention: Ensuring the platform remains free from fraud, money laundering, and system abuse through thorough verification checks.
• Customer Support: Providing effective support and technical assistance whenever you reach out to our team via live chat or email.
• Platform Communications: Sending important notifications related to your account, transactions, promotions you have subscribed to, and updates to our policies.
• Service Improvement: Analyzing usage patterns in aggregate (not individually) to improve the user experience, platform performance, and game offerings.
• Legal Compliance: Meeting the reporting and compliance obligations required by the relevant authorities in Malaysia.

We1wei will not use your data for any purpose other than those stated above without first obtaining your consent.

4 Data Storage & Security

Your data security is our absolute priority. we1wei implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or disclosure.

• Data Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is also encrypted using industry-standard algorithms.
• Access Controls: Only authorised personnel with a legitimate operational need are permitted to access member personal data. All access is logged and monitored.
• Secure Server: Your data is stored in data centres protected by high-grade physical and cybersecurity systems, including firewalls, intrusion detection systems, and regular data backups.
• Security Testing: we1wei conducts regular security testing and audits, including penetration testing, to identify and address any system vulnerabilities.
• Retention Period: Your personal data will be retained for as long as necessary to fulfil the purpose of collection or as required by law — typically for the duration your account remains active plus the mandatory retention period under the PDPA.

5 Data Sharing with Third Parties

We1wei does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share your data with certain parties for legitimate operational purposes:

• Service Providers: Payment providers (such as FPX, DuitNow, and e-wallet processors) that handle your financial transactions. They are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Game Providers: Internationally licensed gaming software companies that provide games on our platform require basic session data to ensure fair play.
• Legal Authorities: we1wei will disclose personal data to the relevant authorities when required by court order, law, or regulations in force in Malaysia.
• Technical Partners: Cloud infrastructure and technical service providers that help us operate the platform, subject to data processing agreements compliant with PDPA.

All third parties with whom we share data are required to uphold data protection standards equivalent to our own. We are not responsible for the privacy practices of third parties that are not under our direct control.

6 Cookies & Tracking Technologies

The we1wei platform uses cookies and similar tracking technologies to enhance your user experience, ensure session security, and understand how members interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional Cookies: Remembering your preferences and settings — such as display configurations and game preferences — to deliver a more personalized experience.
• Analytics Cookies: Used to analyse platform traffic and usage patterns in aggregate for continuous improvement purposes.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the we1wei platform.

7 Your Privacy Rights

As a we1wei member and in accordance with Malaysia's PDPA provisions, you have the following rights regarding your personal data:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate, incomplete, or outdated.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data when it is no longer needed or when you withdraw your consent.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or other purposes under certain circumstances.
• Right to Restrict Processing: Under certain circumstances, you have the right to request that we restrict the way we process your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will process your request within 14 working days. In more complex situations, this period may be extended up to 30 days, with notification provided to you.

8 Children's Data

The we1wei platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors under the age of 18.

Should we discover that we have inadvertently collected personal data from a minor, we will take immediate action to delete that data and close the associated account.

Parents and guardians who discover that a child under their care has registered or accessed the we1wei platform are requested to contact us immediately at [email protected] so that appropriate action can be taken.

9 Privacy Policy Amendment

We1wei reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

When material changes are made to this Privacy Policy, we will notify you via an in-platform notification or through the email registered to your account, at least seven (7) days before the changes take effect.

Your continued use of the we1wei platform following the publication of any policy amendments constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed on how we protect your data.

Previous versions of our Privacy Policy are kept in our archive and can be requested through our support team for your reference.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available directly on the we1wei platform, 24 hours a day, 7 days a week.
• Response Time: We are committed to responding to all privacy-related enquiries within 14 working days.

For more information about your rights as a user, you may also refer to FAQ page us or read our Terms and Conditions we1wei for a full overview of our platform usage policy.